If the delegator and delegate aren't in the same geographic location, the PSTN provider must allow caller ID to show up from a different geographic location for a delegated call.Ĭircular delegation configuration isn't permitted. There's no limit to the number of delegation relationships that can be created in a tenant. Managers can add up to 25 delegates, and delegates can have up to 25 managers. See the delegate view of manager's call activities Shared line appearance is currently supported by the following apps and devices. Shared line appearance feature availability For more information on licensing, see Microsoft Teams service description. The shared line experience is part of delegation and is included with Phone System. License requiredīoth managers and delegates must have a Phone System license with PSTN connectivity (Calling Plan, Operator Connect, or Direct Routing). When a delegate makes an outbound PSTN call on behalf of a delegator, the delegator's settings control the checks for appropriate licensing, dial-out restrictions, and call routing. For more information on Teams deployment modes, see Understand Microsoft Teams and Skype for Business coexistence and interoperability Dialing Permissions and Routing This feature is only in Teams Only deployment mode. A delegate can make or receive calls on behalf of the delegator. In the context of shared line appearance, a manager is someone who authorizes a delegate to make or receive calls on their behalf. This feature is helpful if a user has an administrative assistant who regularly handles the user's calls. Shared line appearance lets a user choose a delegate to answer or handle calls on their behalf.
Shared line appearance in Microsoft Teams Learn about the Share line appearance feature in Microsoft Teams.
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